Shipping policy

Shipping Policy

Last updated: 7/27/26

Thank you for shopping with BestBuyBook, operated by IMMANUEL Books and Gifts Inc. This policy explains our processing times, shipping methods, delivery estimates, and procedures for delayed or missing packages.

Order Processing

Orders are processed before shipment. Processing is included in the delivery estimate shown below.

Orders placed on weekends or federal holidays may begin processing on the next business day. Business days are Monday through Friday, excluding federal holidays.

Estimated Delivery Time

Orders are generally delivered within:

7–21 business days after the order is placed

This timeframe includes order processing and shipping transit time.

Delivery dates are estimates and are not guaranteed. Delays may occasionally occur because of carrier disruptions, severe weather, holidays, incorrect addresses, unusually high order volume, or other circumstances outside our control.

Shipping Destinations

We currently ship to addresses within the United States.

We do not ship to locations that are not available during checkout.

Shipping Charges

Shipping charges, when applicable, are calculated and displayed during checkout before payment is completed. Customers will have an opportunity to review the complete order total before placing the order.

Order Tracking

When tracking is available, customers will receive a shipping confirmation email containing the tracking information after the order has been shipped.

Tracking information may take up to 48 hours to update after the carrier receives the package.

Address Accuracy

Customers are responsible for entering a complete and accurate shipping address during checkout.

Please contact us as soon as possible if an address needs to be corrected. We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

We are not responsible for delays or failed deliveries caused by an incomplete or incorrect address supplied by the customer. Additional shipping charges may apply if an order must be reshipped.

Delayed Orders

An order is not considered late until the full 21-business-day delivery period has passed.

If your order has not arrived after 21 business days, please contact us with your name, order number, and shipping address so that we can investigate the shipment.

Lost or Missing Packages

If tracking shows that a package is still in transit beyond the estimated delivery period, please contact us so we can work with the shipping carrier.

If tracking shows that a package was delivered but you cannot locate it, please:

Check around the delivery location.
Ask other members of the household or building.
Check with nearby neighbors.
Contact the shipping carrier.
Contact us if the package remains missing.

Claims concerning missing packages should be submitted within [insert number] days of the recorded delivery date.

Damaged or Incorrect Orders

Please contact us promptly if your book arrives damaged or if you receive the wrong item. Include your order number and clear photographs of the item and packaging.

Eligible damaged or incorrect orders will be handled according to our Refund Policy.

Order Cancellations

Cancellation requests must be submitted as soon as possible. We cannot guarantee cancellation after an order has entered processing or has been shipped.